Welcome to Pan Pacific DISCOVERY

Pan Pacific DISCOVERY is our guest loyalty programme that recognises and rewards sophisticated travellers who seek authentic experiences in life. With a network of over 35 hotel brands across 85 countries, it's your window to the world of local culture and traditions and amazing experiences that bring a lifetime of memories.

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Discover Our Membership Levels

Gold

Join Pan Pacific DISCOVERY and instantly receive Gold status as you begin your journey. Personalise each stay by completing your membership preference profile, and receive complimentary Internet access, bottled water and your choice of newspaper, to make your stay even more enjoyable.?When you book direct, you will enjoy complimentary upgrade to next room category* and late check-out privilege until 3pm* as a Gold member.

*Subject to availability

Platinum

Move up to Platinum level after staying 10 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Gold level benefits plus guaranteed room availability up to 48 hours prior to arrival (except during blackout dates), an upgrade to the next room category when available, late check-out until 3pm when available, and a local amenity.

Black

Upgrade to elite Black level after staying 30 qualifying nights in a calendar year and enjoy an exclusive Local Experience award. Be entitled to all Platinum level benefits plus early check-in from 9am and late check-out until 6pm when available, guaranteed room availability up to 24 hours prior to arrival (except during blackout dates), a double room upgrade when available, and your personal choice of local amenity.

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Hotels and Resorts Membership Benefits at a Glance

Gold

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
15% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
Direct Booking Benefits

Exclusive only when booking direct, enjoy complimentary upgrade to next room category** and late check-out privilege until 3pm.***

Platinum

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
20% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
Local Amenity Upon Check-in

A special local amenity will be provided upon check-in (varies by hotel).
Check-in / Check-out Privileges

Enjoy complimentary late check-out until 3pm.**
Priority Room Availability

Guaranteed room availability up to 48 hours prior to arrival.**
Upgraded Room Experience

Enjoy a complimentary upgrade to the next room category upon check-in.**

Black

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
25% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
Local Amenity Upon Check-in

A choice of local amenity will be provided upon check-in (varies by hotel).
Check-in / Check-out Privileges

Enjoy complimentary late check-out until 6pm.**
Priority Room Availability

Guaranteed room availability up to 24 hours prior to arrival.**
Upgraded Room Experience

Enjoy a complimentary double room upgrade upon check-in.**

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*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group properties only and valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Available at all DISCOVERY hotel brands and subject to availability.

***Exclusively at Pan Pacific Hotels Group properties only and subject to availability.

Serviced Suites Membership Benefits at a Glance

Gold

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
15% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
20% Laundry Service Savings

Enjoy 20% savings based on laundry price list available in the room.**
Welcome Branded Toiletries

A selection of toiletries will be provided upon check-in (varies by serviced suite).***
Welcome Hamper

A selection of hamper will be provided upon check-in (varies by serviced suite).***

Platinum

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
20% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
20% Laundry Service Savings

Enjoy 20% savings based on laundry price list available in the room.**
Welcome Branded Toiletries

A selection of toiletries will be provided upon check-in (varies by serviced suite).***
Welcome Hamper

A selection of hamper will be provided upon check-in (varies by serviced suite).***

Black

Exclusive Member Rates

10% savings year-round on room rates* when you book direct at panpacific.com or through our Pan Pacific DISCOVERY mobile app.
Exclusive Member Offers

Members-only benefits of up to 40% savings on seasonal offers.
In-room Benefits

Complimentary bottled water^, Internet access and choice of newspaper.
Membership Preference Profile

Personalise each stay by completing your membership profile preferences and receive recognition, rewards and personalised service worldwide.
25% Savings on Total Dining Bill

Dine and save at Pan Pacific Hotels Group operated restaurants.#
20% Laundry Service Savings

Enjoy 20% savings based on laundry price list available in the room.**
Daily Laundry

Enjoy complimentary 2-pieces of laundry washing.***
Welcome Branded Toiletries

A selection of toiletries will be provided upon check-in (varies by serviced suite).***
Welcome Hamper

A selection of hamper will be provided upon check-in (varies by serviced suite).***
Airport Transfer

Enjoy complimentary one-way airport transfer.***

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*Applicable for Best Available Rate and selected room packages.

^Selected properties are offering in-room premium filtered drinking water.

#Exclusively at Pan Pacific Hotels Group properties only and valid for Pan Pacific DISCOVERY members only upon presentation of member’s e-card. Discount is on total bill for dine-in or takeaway (excluding alcoholic beverages), for up to 10 persons. Advance reservations recommended and subject to availability. Not valid in conjunction with other discounts, membership, privileges, promotions or vouchers.

**Exclusively at Pan Pacific Hotels Group properties only.

***Exclusively at Pan Pacific Hotels Group properties only and additional benefits when staying 6 nights and more.

Experience Travel at Your Fingertips

Make and manage bookings, or redeem memorable Local Experiences – all with just a tap of your fingers – anytime, anywhere via our Pan Pacific DISCOVERY app. What’s more, you can enjoy dining privileges at any Pan Pacific Hotels Group operated restaurants just by showing your digital card!

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Memorable Local Experiences

Live like a local on your next getaway with exclusive behind-the-scenes access to special activities, cultural experiences, attractions and events not easily available or accessible to the general public.

Frequently Asked Questions (FAQ)

What is Pan Pacific DISCOVERY?

Pan Pacific DISCOVERY is our guest loyalty programme which recognises and rewards members staying at a Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotel, resort or serviced suite*. Members enjoy exclusive benefits and Local Experiences which provide a plethora of curated activities that add to your travel memories.

* Pan Pacific DISCOVERY Programme is not available at Pan Pacific Serviced Suites Ningbo, and not applicable for stays at the serviced suites in Pan Pacific Hanoi, Pan Pacific Tianjin and Pan Pacific Xiamen.

For full terms and conditions of the programme, please click here.

Who can enjoy the Exclusive Brand Benefit of minimum 10% savings on Best Available Rate and Bed and Breakfast package.

All Pan Pacific DISCOVERY members with a valid account may log in at panpacific.com to enjoy members’ exclusive rates. Not a member? Join now!

Where can I book the Exclusive Brand Benefit of minimum 10% savings on Best Available Rate and Bed and Breakfast package?

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

Can I contact the hotel or the Call Centres directly to book the Members’ Rates?

Members’ Rates are only bookable after members are logged in to their DISCOVERY accounts on panpacific.com

What should I do if I have forgotten my DISCOVERY username and/or password?

Existing DISCOVERY members can click here to retrieve their passwords. For members who have forgotten their usernames, please contact DISCOVERY Membership Services.

Discover our Partner Destinations

Global Hotel Alliance (GHA) is the world’s largest alliance of independent hotel brands, bringing together more than 35 brands with over 570 hotels in 85 countries. GHA uses a shared technology platform to drive incremental revenues and create cost savings for its member brands. GHA’s award-winning loyalty programme, DISCOVERY, provides 17 million members exclusive opportunities to immerse themselves in local culture wherever they travel. For more information, visit discoveryloyalty.com.

Other Programmes

Frequent Flyer Programme

Earn airmiles via our partner Frequent Flyer Programmes per qualifying stay at participating Pan Pacific, PARKROYAL COLLECTION or PARKROYAL hotels and resorts.

Airline

Programme

Airline and Programme

No. of Miles per Qualifying Stay

All Nippon Airways

ANA Mileage Club

500

Cathay Pacific

Asia Miles

500

Japan Airlines

JAL Mileage Bank

500

Malaysian Airlines

Enrich

600

Philippine Airlines

Mabuhay Miles

500

Qantas Airways

Qantas Frequent Flyer

1000 (Globally)
3 per AUD1 (AUS Hotels)

Singapore Airlines

KrisFlyer

500

Virgin Australia

Velocity

1000 (Globally)
3 per AUD1 (AUS Hotels)

Terms and conditions

Frequent Flyer Programme benefits are not available at Pan Pacific and PARKROYAL Serviced Suites.
To be eligible for mileage points, a qualifying rate must apply. Please contact the hotel directly for more details.
Key in your programme membership number when making your online reservations, and present your membership card when checking-in.

Hotel Loyalty Programs | Pan Pacific, PARKROYAL COLLECTION & PARKROYAL

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Welcome to Pan Pacific DISCOVERY

Discover Our Membership Levels

Gold

Platinum

Black

Hotels and Resorts Membership Benefits at a Glance

Gold

Exclusive Member Rates

Exclusive Member Offers

In-room Benefits

Membership Preference Profile

15% Savings on Total Dining Bill

Direct Booking Benefits

Platinum

Exclusive Member Rates

Exclusive Member Offers

In-room Benefits

Membership Preference Profile

20% Savings on Total Dining Bill

Local Amenity Upon Check-in

Check-in / Check-out Privileges

Priority Room Availability

Upgraded Room Experience

Black

Exclusive Member Rates

Exclusive Member Offers

In-room Benefits

Membership Preference Profile

25% Savings on Total Dining Bill

Local Amenity Upon Check-in

Check-in / Check-out Privileges

Priority Room Availability

Upgraded Room Experience

Serviced Suites Membership Benefits at a Glance

Gold

Exclusive Member Rates

Exclusive Member Offers

In-room Benefits

Membership Preference Profile

15% Savings on Total Dining Bill

20% Laundry Service Savings

Welcome Branded Toiletries

Welcome Hamper

Platinum

Exclusive Member Rates

Exclusive Member Offers

In-room Benefits

Membership Preference Profile

20% Savings on Total Dining Bill

20% Laundry Service Savings

Welcome Branded Toiletries